Friday, May 20, 2011

User email

Got this email this morning. Yes, this is the entire thing:

"m—MORNIN – just Got a pop up warning message about this says something wasn’t supporting something- not sure what it meant- also- can I get a falsh player or some such on this to see some videos on utube etc"


Wednesday, April 6, 2011

Please disregard

First three tickets this morning:

1. User unable to print. Solution: Turn on power to printer.
2. User complains that mouse does not work.
3. User from No. 2 asks to ignore previous complaint. Client showed her how to restart her computer. Mouse works now.

Some days you can just tell it's going to be wonderful.

Wednesday, March 30, 2011

No need to fabricate

Copied from our ticket system today, the entire content of a request. I have not used [sic], you may be assured that this is exactly how it was spelled:

"Working on word document and have problems on protecting and be able to
creating. Need these froms by Friday."

Why can't IT respond to these requests more quickly?