I got a new keyboard and it came with a mouse- but I would like to keep my old one… is there a way to do this?
Hello Guest_, Thank you for contacting Comcast Live Chat Support.
My name is Alexa.
Please give me one moment to review your information.
Welcome to Comcast! How are you tonight?
That's wonderful to hear! I will be very glad to serve you
To confirm if the information that we recived is correct.
Please verify the following and let me know if there are
any incorrect data.
I'm curious as to what the current download/upload speeds
are that are offered in my area
Service StreetAddr: XXXXX
Service Addr Apt:
Service Addr City: XXXX
: XXX Service Addr State
Service Addr Zip: XXXXXX
yes, that is correct
Please give me a minute to check on the internet speeds
offered in your market.
1. Economy with 1 Mbps download speed and
384 Kbps upload speed.
2. Performance with 12 Mbps download speed
and 2 Mbps upload speed.
3. Blast with 16 Mbps download speed and
2 Mbps upload speed.
4. Ultra with 22 Mbps download speed and
5 Mbps upload speed.
sorry, I'm spoiled at work
and in my old comcast market
5.Extreme with 50 Mbps download speed and
10 Mbps upload speed.
what is the monthly pricing on extreme?
That would be $114.95 for internet only service
and $99.95 if you are subscribed to cable or
really? isn't that the same speed as the speed
tier in WA state?
I think I paid $59.95
The speed I have provided you is for the
general D3 market which inlcudes CA and WA.
If you paid $59.95, you had the Performance Package.
I had speed tier when I worked for Comcast in
it started at 10Mbps, went up to 25mpbs
I was told by my brother he's pulling 50Mbps down
probably because it is still a test market
Oh really. I do not think that is possible but we
offer High Speed Internet so the speed is way different
compared to DSL.
and there is better pricing for U-Verse at this point,
i just don't want AT&T in my house
As of now, we do not have any promotional offers for
internet only service.
here is my dilemma. I'm a gamer at home,
an IT nerd at work
These are the current levels of service that you can get.
I wanted HD DVR and Pref package as well
so are those speeds you told me throttled?
It will not affect your choice of internet service.
right, but it affects my initial promotional
and are the speeds throttled?
Are the speeds throttled?- definitely not!
What do you mean by your intial promotional pricing?
Do you have an existing account with us?
so if I'm using my max bandwidth I'm not going to notice
no, I don't, which is why it would be initial pricing
Which promotional offer did you choose then?
I haven't yet, I've been asking questions to determine
what I want.
Promotional offers have terms and conditions that
have to be considered.
It will all depend on what promotional offer you choose.
yes, I know
I thought you were in sales
and are you sure they aren't throttling for any reason?
I am in sales, yes.
It is not throttling.
ok, so this is just heresay?
I would say so.
The website will let you know more about the product.
I can get you a link.
how about this?
This is the official website of Comcast.
Here's the official Comcast PDF file that
says you are throttling
www.comcast.com is the official site of Comcast.
so what is comcast.net? Is it not the home of Comcast
Comcast.net are for existing customers who are already
subscribed to Comcast.
wow, do you mind if I copy and paste your comments as an
example of what NOT to tell your users?
Not a problem!
Thank you very much for making up my mind for me.
I will go with ANY other company at this juncture.
Everything is documented. Do not worry.
Great, please document away. And make sure your supervisor
knows that you don't know your ass from a hole in the
and have a lovely day.
You do thesame!