Poltergeist!

An email to the helpdesk:

While working this am, I turned away briefly from my computer and when I looked back 2 screens were open that I had not opened. Both were Microsoft Office. One was blank and the other showed a [document]. [Coworker's name] was not responsible for this form. [sic] I made a copy of it then closed the 2 open screens. Any idea how this came to my computer?

Well, yes, we have an idea, but we'll keep it to ourselves...

Your password doesn't pass. Word.

Here at the org we've had a complex password policy in effect for a few years. Of course, without a group policy on AD that forces the users to obey it, nobody pays it any mind. After all, that security stuff is just paranoia, right?

Well, due to some State and Federal mandates, and some real paranoia on the part of our PHB, we were instructed to implement said policy recently, which resulted in much wailing and gnashing of teeth, and this nice little caller-ID-blocked voice mail.

Subject: Laptop

Subject:	Laptop
Sent By	"Bad User"    On: July 10, 2008 3:29 PM
To:	PoorTech@someuniversity.edu

Dear Poor Tech:
        The laptop has indicated that the battery is critically low.
Pls advise. Thank you, Bad User

Comcast is not Comcastic, but they are "Not Completely Awesome" for sure.

Live Chat
Connected Status: Analyst Amaury is here and your issue status is: working
Problem: Order Information
End Session

user heidi_ has entered room

heidi(Sat Oct 03 2009 17:19:29 GMT-0400 (Eastern Daylight Time))>

Order Information

analyst Amaury has entered room

Amaury(Sat Oct 03 2009 17:19:35 GMT-0400 (Eastern Daylight Time))>
Hello heidi_, Thank you for contacting Comcast Live Chat Support. My name is Amaury. Please give me one moment to review your information.

Amaury(Sat Oct 03 2009 17:19:38 GMT-0400 (Eastern Daylight Time))>
A Comcastic day to you! It's my pleasure to help you complete your order today. How are you doing today?

heidi_(Sat Oct 03 2009 17:19:51 GMT-0400 (Eastern Daylight Time))>
hello, i was supposed to have my phone hooked up Thursday and no one showed

heidi_(Sat Oct 03 2009 17:20:22 GMT-0400 (Eastern Daylight Time))>
I need my phone modem please

Amaury(Sat Oct 03 2009 17:20:33 GMT-0400 (Eastern Daylight Time))>
I'm sorry to know that, Heide. Please give me a moment while I pull up your address and work on that.

heidi_(Sat Oct 03 2009 17:20:44 GMT-0400 (Eastern Daylight Time))>
thank you

Amaury(Sat Oct 03 2009 17:20:58 GMT-0400 (Eastern Daylight Time))>
You are welcome.

heidi_(Sat Oct 03 2009 17:22:37 GMT-0400 (Eastern Daylight Time))>
hello?

Amaury(Sat Oct 03 2009 17:22:53 GMT-0400 (Eastern Daylight Time))>
I'm still here.

Amaury(Sat Oct 03 2009 17:23:19 GMT-0400 (Eastern Daylight Time))>
Did you try calling these numbers? 1-800-2662278 or 1-888-2662278.

heidi_(Sat Oct 03 2009 17:23:28 GMT-0400 (Eastern Daylight Time))>
I DON'T HAVE A PHONE

Amaury(Sat Oct 03 2009 17:23:48 GMT-0400 (Eastern Daylight Time))>
I see.

heidi_(Sat Oct 03 2009 17:23:55 GMT-0400 (Eastern Daylight Time))>
Comcast was supposed to come out Thursday to hook up my phone service

Amaury(Sat Oct 03 2009 17:24:04 GMT-0400 (Eastern Daylight Time))>
Let me reschedule that the soonest time possible.

Amaury(Sat Oct 03 2009 17:24:23 GMT-0400 (Eastern Daylight Time))>
To make sure that I have the right account, please verify the full name and the last four digits of the SSN on the account?

heidi_(Sat Oct 03 2009 17:24:40 GMT-0400 (Eastern Daylight Time))>
XXXX

Amaury(Sat Oct 03 2009 17:24:55 GMT-0400 (Eastern Daylight Time))>
Thank you.

heidi_(Sat Oct 03 2009 17:25:07 GMT-0400 (Eastern Daylight Time))>
thank you

Amaury(Sat Oct 03 2009 17:25:21 GMT-0400 (Eastern Daylight Time))>
You are welcome.

Amaury(Sat Oct 03 2009 17:27:10 GMT-0400 (Eastern Daylight Time))>
When is your preferred date of installation this time, Heide?

heidi_(Sat Oct 03 2009 17:27:42 GMT-0400 (Eastern Daylight Time))>
Monday or

heidi_(Sat Oct 03 2009 17:28:10 GMT-0400 (Eastern Daylight Time))>
tomorrow during the morning

Amaury(Sat Oct 03 2009 17:28:04 GMT-0400 (Eastern Daylight Time))>
Let me check on that.

heidi_(Sat Oct 03 2009 17:28:38 GMT-0400 (Eastern Daylight Time))>
ok thank you

Amaury(Sat Oct 03 2009 17:29:20 GMT-0400 (Eastern Daylight Time))>
Don't worry, you'll get hooked-up this time.

heidi_(Sat Oct 03 2009 17:29:33 GMT-0400 (Eastern Daylight Time))>
thank you

Amaury(Sat Oct 03 2009 17:29:42 GMT-0400 (Eastern Daylight Time))>
You are welcome.

Amaury(Sat Oct 03 2009 17:30:19 GMT-0400 (Eastern Daylight Time))>
While I am processing your order, please provide me with the following:
1. alternate contact number
2. nearest cross street to your house

Amaury(Sat Oct 03 2009 17:31:00 GMT-0400 (Eastern Daylight Time))>
While I am processing your order, please provide me with the following:
1. alternate contact number
2. nearest cross street to your house

heidi_(Sat Oct 03 2009 17:31:07 GMT-0400 (Eastern Daylight Time))>
XXX-XXX-XXXX (that is my dad but he is about 30 minutes away)

heidi_(Sat Oct 03 2009 17:31:26 GMT-0400 (Eastern Daylight Time))>
Old Montgomery Crossroads

Amaury(Sat Oct 03 2009 17:31:38 GMT-0400 (Eastern Daylight Time))>
Thank you.

Amaury(Sat Oct 03 2009 17:32:22 GMT-0400 (Eastern Daylight Time))>
For your installation, the soonest time that we have here is on 18+eng 10/8/09 PM. Will this be convenient for you?

heidi_(Sat Oct 03 2009 17:32:53 GMT-0400 (Eastern Daylight Time))>
THURSDAY?

heidi_(Sat Oct 03 2009 17:33:01 GMT-0400 (Eastern Daylight Time))>
another week

Amaury(Sat Oct 03 2009 17:33:30 GMT-0400 (Eastern Daylight Time))>
Yes, I'm really very sorry about this lapse in installation, Heide.

heidi_(Sat Oct 03 2009 17:34:06 GMT-0400 (Eastern Daylight Time))>
I am trying to run a business I need a phone there is no way to get this taken care of any sooner?

Amaury(Sat Oct 03 2009 17:34:17 GMT-0400 (Eastern Daylight Time))>
I will provide you with a contact number wher you can ask if they can insert you in their schedule earlier next week

Amaury(Sat Oct 03 2009 17:34:39 GMT-0400 (Eastern Daylight Time))>
You might get the Monday schedule you want.

Amaury(Sat Oct 03 2009 17:34:58 GMT-0400 (Eastern Daylight Time))>
Just want to be sure you have a schedule next week.

heidi_(Sat Oct 03 2009 17:35:03 GMT-0400 (Eastern Daylight Time))>
ok... what's the number?

Amaury(Sat Oct 03 2009 17:35:18 GMT-0400 (Eastern Daylight Time))>
1-800-2662278 or 1-888-2662278.

Amaury(Sat Oct 03 2009 17:36:18 GMT-0400 (Eastern Daylight Time))>
Please ask the Technician if they can insert you on either Monday or Tuesday next week. You have the right to ask for this because of the inconveniece brought about by the delay of installation.

Amaury(Sat Oct 03 2009 17:36:53 GMT-0400 (Eastern Daylight Time))>
I will also contact the local office in your area to put you on a prioty list next week. How's that Heide?

heidi_(Sat Oct 03 2009 17:36:48 GMT-0400 (Eastern Daylight Time))>
ok thanks I will borrow a phone from a neighbor I guess

Amaury(Sat Oct 03 2009 17:37:05 GMT-0400 (Eastern Daylight Time))>
(smile)

heidi_(Sat Oct 03 2009 17:37:08 GMT-0400 (Eastern Daylight Time))>
thanks

heidi_(Sat Oct 03 2009 17:37:16 GMT-0400 (Eastern Daylight Time))>
need anything else from me


Amaury(Sat Oct 03 2009 17:37:21 GMT-0400 (Eastern Daylight Time))>
You are welcome.


Amaury(Sat Oct 03 2009 17:37:40 GMT-0400 (Eastern Daylight Time))>
Nope.


Amaury(Sat Oct 03 2009 17:37:56 GMT-0400 (Eastern Daylight Time))>
I am happy to have addressed your concern today, Heide. Is there anything else I can assist you with today?

Amaury(Sat Oct 03 2009 17:38:10 GMT-0400 (Eastern Daylight Time))>
Thank you for choosing Comcast!
We strive to exceed your expectations and hope that you will take a moment to complete the 3-question survey that will follow our interaction, your feedback will help us to continue improving how we serve you

Amaury(Sat Oct 03 2009 17:38:23 GMT-0400 (Eastern Daylight Time))>
Have a great day!

To close this chat properly, please click the [END SESSION] button at the top of the chat window.

**Editors note: this chat was pasted verbatim and intact. The only items that have been changed are indentifiers to the victim of this thoughtless tech crime...oh, and for those that don't know, the 1-800-2662278 or 1-888-2662278 numbers the tech gave Heidi, (knowing she couldn't even use a phone) welll...That's 1-800-COMCAST.**