So, here at the org. we are saddled with something called "[redacted]," which the boys and girls are supposed to use for continuing education credits, to maintain various contract requirements with the gummint. [redacted] provides a website where someone with basic computer/InterWeb skills could possibly log in and navigate to an area where he/she could receive some learnin' and take a test to prove that he/she had acquired said learnin'.

Okay, so there's problems with this. First, we got that InterWeb. Apparently you gotta have the InterWeb on your computer to use this. And then there's the skills. And the navigatin'.

Lucky for us we have college-educated users with advanced degrees. Certainly such people would be familiar with basic use of the tubes, yes?

No.

The Human Racehorses department provided (via e-mail) the users with a link to the site. One of our managers replied:

neither BING nor Google could find [URL for redacted].

This is not uncommon. People come to us all the time having put something like our SSL Citrix login address into Yahoo! or AltaVista or whatever they're using, telling us that "the system is down."

I love the smell of dropped packets in the morning.